Refund Policy

Refund Policy

-----

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Specific pieces are exempt from being returned. Intimates cannot be returned or exchanged at any time. Swimwear must have attached lining in order to be returned.

Additional non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ugh@lovesickthelabel.com.

SALE ITEMS (if applicable)
Sale items follow the same guidelines as our regular priced items and must be returned within 30 days.

EXCHANGES (if applicable)
We replace items at NO cost if they are defective or damaged when received. If you need to exchange an item, send us an email at ugh@lovesickthelabel.com.

SHIPPING RETURNS/EXCHANGES
To return your product, simply e-mail us at ugh@lovesickthelabel.com. Once approved, we will e-mail a pre-paid shipping label. Your original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Love,
xx
LOVESICK the label