FAQs

PAYMENT

1. WHAT KINDS OF PAYMENTS ARE ACCEPTED?

We accept the following forms of secure payment:

(1) PayPal

(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.

(3) Credit Card Directly

(4) Apple Pay

(5) Google Pay

2. WHEN WILL I BE CHARGED?

You will be charged upon completion of your purchase.

SHIPPING

1. WHEN CAN I EXCPECT TO RECEIVE MY ORDER?

All orders have specific tracking numbers.
Processing time + Shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances) may take 2-7 business days.

Shipping to the United States is a flat rate charge of $5.99, unless the purchase exceeds $100, then the shipping is free of charge.

2. HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive an e-mail with a specific tracking number, as well as a link to track it through USPS. You will be directed to the order status page and you may review your order details from there. 

ORDERING

1. CAN I ORDER BY PHONE?

Absolutely. You may visit our mobile website on your smartphone by simply entering http://www.lovesickthelabel.com on the search bar of your browser.

2. IF I HAVE AN ISSUE WITH MY ORDER, HOW SHOULD I CONTACT YOUR COMPANY?

For any issue, please contact us at ugh@lovesickthelabel.com or by our 24/7 support chat located at the bottom right of our site. These are the simplest ways to reach us and we will have your response to you within 24 hours. We appreciate your patience.

MY CART

1. HOW LONG DO MY ITEMS STAY IN MY CART?

There is no limit to how long an item can stay in your cart.  However, if the item is sold out, it will automatically be deleted from your cart.  Also, if you sign-in from a different device or different browser, your items will no longer exist in your cart on that device or browser.

2. AN ITEM ADDED TO MY SHOPPING BAG WAS SOLD OUT.

An item is only reserved once you have made a purchase and that purchase is completed during the checkout process. If an item is in limited stock, it might be sold out once you reach checkout. Stock availability cannot always be guaranteed. You are encouraged to submit payment as soon as possible.

Love,
xx
LOVESICK the label